Email Etiquette Quiz will test your knowledge of a wide variety of email etiquette issues.
1. Why should you not type in all caps when writing an email?
a. Because it takes up more room and makes the email longerb. Because it's hard to read
c. Because it's considered "yelling"
d. Because it's tough on your keyboard
2. If you have a very large attachment to send, how should you handle it?
a. Just attach it and send itb. Email your other party directly first and make sure their connection can handle a large download
c. Try and break it up into several smaller downloads if possible
d. Compress or "zip" the file first
3. Which word in an email subject line might make your email look like spam?
a. Helpb. Regarding
c. Hi
d. Happy
4. If you are sending the same email to a large number of recipients, what is the most considerate way of directing the email?
a. Send the email to each recipient directlyb. Send the email using BCC (blind carbon copy) to keep each email private
c. Send the email using a long list of emails
d. Send the email to 5 recipients at a time, preferably in groups of people who know each other
5. Using return receipt requested (read receipt) should be reserved for unique instances where both parties need to know an email was read.
a. Trueb. False
6. If you don't want to type your name at the end of every email you send, what you can you do instead?
a. Don't sign at all .. people know who the email is from thanks to your return email address
b. Only sign emails to business associates, but you can exclude this step with friends and family
c. Create a signature that will attach to every email you send
d. Include "from" information in the subject line so you can save the time of "signing" the email
7. When writing an email, your paragraphs should be -------.
a. Shortb. Long
c. In big fonts making them easier to read
d. Always indented
8. How many characters are generally viewable in the subject line of an email?
a. 100-150b. 45-65
c. 75-100
d. 25-35
9. Why is it not always a good idea to include italics, colors, and special fonts in email?
a. Some people don't like themb. Some email programs won't support them and your recipient might not see them
c. They can be unprofessional
d. They can send a message different than what your email about
10. What is an "emoticon"?
a. Keyboard figures made to express smiles, frowns, etc.b. A cartoon smiley-face inserted in emails
c. An expression of emotion in email
d. A signature added to the end of each email sent
11. How should email be considered somewhat like a phone call?
a. The tone should always be informal and comfortableb. You should know your emails are private
c. Emails should be short, concise and to the point, like phone calls
d. Email should never be considered anything like a phone call
12. What information should never be emailed?
a. Credit card numbersb. Social security numbers
c. Phone numbers
d. Anything you wouldn't want shared with unknown parties, like social security numbers, credit card numbers, addresses, personal information
13. How would you abbreviate "Be Seeing You" in email?
a. BCNUb. BSU
c. BCINYU
d. BCINU
14. You should always return an email as soon as possible.
a. Trueb. False
15. If an invitation is emailed, an email response is appropriate.
a. Trueb. False
